Managing Production

Course Overview Transcript

 Production is really where the rubber meets the road. This is a huge part of the customer experience and it’s also where your money is won or lost. The production department has three goals:

  1. Complete jobs on time
  2. Within budget
  3. Resulting in a delighted client.

This is a challenging list of goals but when they are accomplished, life is beautiful! Clients are happy and send referrals. You are happy because the company made money. Your team is happy because they accomplished a difficult goal.

So what are they keys to a successful production department? This course is dedicated to answering that very question.

One of the common problems I see is that the people in these positions are not meeting their responsibilities, possibly because they don’t have the expertise, the owner won’t let them do their job, communication within the company is weak or non-existent or they have never understood what their goals are.

If you have people in either of these positions, take an hour or two and review or write their job descriptions. These are typically the people who have the most influence on the results of any job. Include a list of their responsibilities such as “Produce all jobs to meet stated Gross Profit Margin.” (We’ll also share links to pre-made job descriptions in the resource library).

Getting everyone on the same page will be very helpful as you move forward.

Below you’ll find a list of the lessons included in this course. Happy Learning!

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